(Updated) How to Cancel Order on Zomato? 2024 Guide

Suppose you have placed an order on Zomato, but something has come up, and you need to cancel it. No worries, it happens! Zomato understands that plans change, and they have made the cancellation process pretty straightforward. In this guide, we will walk you through everything you need to know about cancelling your order on Zomato, from understanding their cancellation policy to getting that refund smoothly.

Why You Might Need to Cancel Your Zomato Order

We all know that sometimes things don’t go as planned. Sometimes you might have accidentally placed an order on Zomato or added the wrong items. Maybe you realize you ordered too much food or your plans change last minute. Or simply you just change your mind about what you want to eat. That’s okay! Zomato gets it. They’re there for you when you need to cancel your order, no questions asked.

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Understanding Zomato’s Cancellation Policy

Zomato makes it easy for you to cancel your order. But there are few important points to consider:

You can cancel your order within 60 seconds of placing it for a full refund. After the first minute, you need to reach out to Zomato support through the app or website. They’ll decide based on the restaurant’s acceptance and Zomato’s rules. If the restaurant has not started preparing your order yet, you are more likely to get approval for cancellation. Once your order has been delivered, though, you can’t cancel it anymore.

How to Cancel Your Zomato Order Online

Cancelling Order on the Zomato Mobile App (iPhone & Android)

If you’ve placed an order on the Zomato app and need to cancel it, follow these simple steps:

1. Open the Zomato app and tap on your profile picture in the top right corner.
2. Select “Orders” to view your order history.
3. Choose the order you want to cancel and tap on it to see the details.
4. Locate the “Support” option and tap on it.
5. Select “Chat with Us” to initiate a chat with customer support.
6. In the chat, inform the agent about your desire to cancel and provide a reason.
7. Choose the most relevant reason for cancellation from the offered options.
8. Confirm your cancellation request.

Cancel an Order on the Zomato Website

If you prefer using the Zomato website, here’s how to cancel order on Zomato website:

1. Log in to your Zomato account and navigate to “Order History” under your profile.
2. Locate the order you want to cancel and click on “View Details“.
3. Look for the “Support” option in the top right corner and click on it.
4. Select “Chat with Us” to connect with Zomato customer support.
5. In the chat window, clearly state your intention to cancel the order and provide a brief reason.
6. Choose the appropriate reason from the options provided by Zomato.
7. Confirm your cancellation request.

After completing these steps, you’ll receive a confirmation message, and if you’ve already made a payment, you can expect a refund within a few days.

Cancelling Your Zomato Order After 60 Seconds

If you miss the 60-second window, fret not! You can still attempt cancellation by following the steps mentioned above (online or mobile app). However, approval depends on:

Restaurant Acceptance: If the restaurant hasn’t begun preparing your order, they might be more likely to accept the cancellation.

Zomato’s Policy: Zomato might have specific guidelines for post-60-second cancellations based on order status or other factors.

Cancelling After the Restaurant Accepts Your Order

This scenario can be trickier. If the restaurant has already accepted your order, it’s less likely you’ll be able to cancel without any consequences. However, you can still try through customer support, explaining your situation clearly. The restaurant might offer a partial refund or store credit as a courtesy.

Cancelling Before Your Order Gets Delivered

The sooner you cancel your order, the higher your chances of receiving a full refund. Ideally, cancelling before your order gets dispatched for delivery increases your chances of success. Follow the online or mobile app instructions to initiate a cancellation request.

Cancelling Cash on Delivery (COD) Orders on Zomato

For COD orders, the cancellation process is slightly different. Here’s what you need to do:

Within 60 Seconds: Follow the same steps as mentioned earlier for online cancellations. You’ll receive a confirmation message indicating your order has been cancelled.

After 60 Seconds: Contact Zomato customer support via chat and explain your situation. Since you haven’t made any payment yet, there won’t be a refund involved. However, you’ll need to inform Zomato to avoid any inconvenience for the restaurant.

How to Get a Refund on Your Cancelled Zomato Order

Once your cancellation request is approved, you can expect your refund within a specific timeframe:

Original Payment Method: Refunds for prepaid orders will be credited back to the original payment method (credit card, debit card, net banking) within 1-7 business days. The processing time depends on your bank.

Cash on Delivery: Since no upfront payment is made for COD orders, there won’t be a refund.

Zomato Wallet: If you used Zomato wallet for the order, the refund will be credited instantly.

Understanding Full vs. Partial Refunds in Zomato

Zomato generally offers full refunds for orders cancelled within 60 seconds or if the restaurant hasn’t begun preparing the order. However, there might be situations where you receive a partial refund:

Full Refund: This applies when you cancel within 60 seconds of placing the order or before the restaurant accepts it.

Partial Refund: If you cancel after the restaurant accepts your order but before it’s dispatched, you might receive a partial refund. Zomato may deduct convenience fees or processing charges.

No Refund: In rare cases, you might not be eligible for a refund if you cancel after the order is dispatched for delivery or if you reject the order upon arrival for reasons not related to the order itself (e.g., changed your mind).

Restaurant-Specific Cancellation Policy: Some restaurants might have their own cancellation policy, especially for COD orders. In such cases, you might receive a partial refund based on the restaurant’s terms.

Order Partially Delivered: If a part of your order has already been delivered before cancellation, you’ll only be refunded for the unfulfilled items.

Zomato Cancellation Charges

In most cases, Zomato doesn’t impose any cancellation charges for orders cancelled within the 60-second window. However, there might be situations where a cancellation fee applies:

Post-60 Second Cancellations: If your cancellation is approved after 60 seconds, especially after restaurant acceptance, Zomato might charge a cancellation fee to compensate the restaurant for any preparation costs incurred.

Zomato Refund Policy: Key Points

• Refunds are typically processed within 1-7 business days.
• Full refunds are granted for cancellations within 60 seconds or before the restaurant accepts the order.
• Partial refunds might apply for cancellations after restaurant acceptance, depending on the situation.
• Refunds are credited back to the original payment method used for prepaid orders.
• No refunds are issued for COD orders as no upfront payment is made.

In Conclusion

Zomato understands that circumstances change, and sometimes, orders need to be canceled. Cancelling a Zomato order is a straightforward process, especially if you do it within the 60-second window. Remember, the sooner you initiate the cancellation, the higher the chance of receiving a full refund. By understanding Zomato’s policy and following the steps outlined in this guide, you can cancel your orders seamlessly and ensure a smooth experience.

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